Q1. How to calculate Returns and replacement freight cost?
About Returns and Replacement Audit
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To maintain good reputation of the Site and buyers , and to avoid unreasonable request Returns of Goods, if the consumer accidentally defaced or damaged goods packaging, the Site will not accept returns and placement
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If because of negligence of the Site (such as sending the wrong goods, merchandise itself is damaged, the transportation process has been destroyed ..., etc.), the Site will bear the postage cost of returning goods.
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If because of individuals‘ factors， except the factors mentioned above, (such as after receipt of goods, dislike it. ... Wrong orders, etc.) request for Return, then consumer should return the goods at his/her own cost, and also bear the cost of remittance handling fee, remittance handling fee will be deducted when refund.
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Before Returns and replacement, please ensure after receiving the goods, within 7 days, notify the site E-mail: service@led-skylight.com (Mon-Fri 09:30 ~ 18:30), describe clearly the reason for Returns , if it is exterior outlook damage, please take photographs of merchandise in conjunction with the packaging, send to the Site employee, upon ratification, please keep well the original products in their original packaging, return to the vendor’s location, also send the invoice to the Site. Please do not post your home address and registered mail receipt on the packaging of the returned goods, after confirming receipt of the goods, will go through the return formalities as soon as possible. (If the goods defaced in the course of returning, we will not responsible for returns and replacement).
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When send by E-mail please specify: name, address, product name and item, amount, together with the reasons for photos Returns (including packaging box).
Before returning to goods, please pay attention to the following
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After receipt of the goods, within 7 days, notify the site E-mail: service@led-skylight.com (Mon-Fri 09:30 ~ 18:30).
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For Replacement of defective goods, in principle will be the same style, same color, same size, if the merchandise has been sold out, you choose to refund, or select other products, but the price should not be lower than the original goods, after making up the balance, the Site will responsible for the freight cost.
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Records of the form of digital or magnetic storage of merchandise, easy-to deterioration or damage to merchandise, as well as nature can not or is not suitable for return of merchandise, including but not limited to computer programs, tapes and video tapes, CD, VD, DD, floral products and food, as well as the available for online download of the goods or information, etc. are not allowed to return.
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Replacement out of personal factors, individual shall bear the postage, please put 120 Yuan within the parcels as postage fee, and send to the Site.
Q2. How long it will take to request a refund?
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After receiving the returned merchandise, within 14 working days, will refund you through bank transfer payment, the bank account name should be the person whom ordered the products.
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If you use credit card make payments, we must wait till the end of the month, after the credit card company recorded the transaction, then we will refund to you. This money will be returned to your credit card account. As the credit card banking operations different, if you have additional questions or wish to get back this money, please contact your credit card company.
Q3. If lost invoice, can I still request for Returns and Replacement?
Returns will not be handled if the invoice lost, so please be sure to keep your shopping receipts properly.
Q4. I have received an invoice, but the integration is wrong or omitted, what should I do?
Please send original invoice, before the end of the month, to the company for change, and clearly indicate you wish to open a series of integration and the title.
